If your business offers custom t-shirt printing services, one of the best things you can do to increase your sales is to use the web to its fullest potential. You can keep your presses running, grow your loyal customer base, and impress your existing customers with these 10 tips. Whether you’re a veteran screen printer, new to heat transfers, an experienced embroiderer, or a digital DTG guru, if you take advantage of these practical guidelines, you should see the benefits in no time.
- Get a website:
All of the these tips are useless if your company isn’t taking advantage of the amazing potential of the web. An investment in a quality website can pay for itself tenfold (and more) by always being available to your customers (and potential customers) who want to learn how they can do business with you. You can educate customers about artwork preferences via your website, show videos of your production capabilities and even collect payments securely online.
- Make a good first impression:
Often times, your website is the first interaction your potential client has with your company. What does it say about you? Don’t do it yourself unless you can spend the time to do it right. Your customers come to you as the printing expert instead of doing it themselves…practice what you preach and let the experts make your site shine!
- Make it easy:
Make your website super easy to navigate. The navigation should be consistent and in the same place and in the same style on every page of your website. The general layout of your site should lead the visitor to the action you want them to take (filling out your online quote form, getting an instant quote from your online t-shirt designer, or picking up the phone and giving you a call). Try to get someone who is unfamiliar with your site to test it out and see how easy it is for them to get around. UserTesting.com is a great, low cost way to see how strangers see your site.
- Help local customers to find you online:
Did you know that 80% of people search for local information online? Add your local city, region, state to your website’s TITLE tags and add a page of your site offering a special to local customers that find you online. You might be surprised by the number of free leads you get from this small change that can boost your SEO (search engine optimization). Google Places is another great (free) place to list your business.
- Answer customer questions BEFORE they ask:
Remember your website often reaches your customer before you have a chance to. It can “answer phones” and “make sales”, even when you’re sleeping. So when you’re not there to answer your customers questions, make sure your website covers it all with informative tips, articles and service descriptions that really explain what you can do for them. If you find yourself answering the same questions numerous times during your phone calls, you’ve just found some perfect answers that you can add to your website on a Frequently Asked Questons (FAQ) page.
- Show Off:
Post detailed photographs of some of your best work so that potential customers can see your capabilities. This means actual pictures, not artists mockups that you’ve done in photoshop or electronic proofs. Customers want to see the real deal when trying to figure out what their actual finished t-shirt might look like. Use YouTube to upload videos of your production process to reach an even wider audience!
- Be responsive:
This is important! Answer the quotes and phone inquiries you do receive in a timely manner. Timely means within minutes or hours, not days 🙂 Trust me, it makes a difference to a ready-to-buy customer when they get answers they need quickly. You could even add live chat to your website if you have someone on staff that can manage it. Even if you’re busy doing production, having top notch customer service can be the difference between stopped presses and continuing work during those slower periods of the year.
- Be social:
Using tools like Twitter and Facebook (fan pages) can help drive traffic and referrals for your business. If nothing else, it can keep your business name in the customers’ minds when they are ready to order or when a friend needs a service you can provide.
- Share the news:
Use an opt in newsletter service like campaignmonitor or MailChimp.com to allow customers to stay up to date with promotions and new happenings within your company. Don’t spam. Only contact customers who have given you their explicit permission to send them marketing emails. Many services will give you an easy to use newsletter signup form that you can add to your website and Facebook pages.
- Get listed:
Use smart marketing by putting your business in front of where your potential customers are. Direct marketing tools like Google Adwords and PrinterListings.com can help you increase the number of targeted visitors to your site by connecting you with t-shirt buyers at the exact point that they are looking for printing services. More targeted visitors means more leads and sales for your business. Remember user submitted reviews can mean free word of mouth referrals for your business!
What tips have you used to help grow your custom printing business online? Feel free to share your experience in the comments below!
Our goal at PrinterListings is connect t-shirt buyers with great t-shirt printers.
How do custom t-shirt buyers know which t-shirt printers are great? They ask other t-shirt buyers.
The web has made it so much easier for customers to share their experiences with each other. This is especially true for important purchases like custom t-shirts where getting the job done right is a priority.
Here are 3 ways to allow your customers to share their experiences with others at PrinterListings.com:
Ask Them Via Email
A great way to quickly get feedback from your customers is to ask them via email.
In your order followup/thank you/promotional newsletter emails to your customers (you are staying in contact with your customer via email aren’t you??), you can easily link them to your specific company page at PrinterListings.com and ask them to share their honest feedback (and maybe a photo of their print job if they have it)
Here’s some sample wording you can use:
Hi, I just recently added my business to a new printing directory.I value your opinion and would love to hear what you have to say. Your feedback is essential to our success. Please take a moment to rate our services at: http://www.printerlistings.com/Forward-Printing.html (you can change the URL to your own business listing page)
Add a Link On Your Website
Your customers (and potential customers) are already visiting your website to get more information about your company (you do have a website don’t you?? :)). Linking to honest, independent reviews of your business is a great way to show customers that you stand behind your work and earn the trust of new customers by the word of mouth power of the web.
To make it even easier, each business listed in our directory has a special page of badges and the HTML code needed so they can easily link to their business listing and encourage honest reviews. Here’s one example page of linking badges for one of our Preferred Printers, ForwardPrinting.
If your business is listed in our directory, login to your account to get easy access to the specific linking badges for your company today.
Gently Remind Them on Invoices
Each interaction with the customer is a chance to get valuable feedback that can help your company grow, and the invoice is no exception. Whether you’re using an online invoicing tool like FreshBooks, or an old favorite like Quicken, you can easily add a quick link to your business page to encourage feedback from your customers. Something quick like:
We value your feedback! Please take a second to rate our services at: http://prli.st/forward
If you plan on adding a note to your invoices, please let us know and we can setup an even shorter URL for your customers to type in that will take them directly to your page on our site using our own private labeled URL shortening service at PRLI.ST
We’ve left out many ways to get customers share their experiences with your company. There’s Facebook, Twitter, on hold messages during phone calls and more. How will you use the power of referrals in 2010?
Be one of the first 50 fans on our Facebook page to be entered to win an iphone app that will let you process credit cards on the go.
The CC Terminal iPhone app from Innerfence lets you process credit cards at trade shows, events, or anywhere your iPhone is. This easy to use app has been featured in the official commercial from Apple and usually retails for $49.95.
One lucky PrinterListings Facebook fan will get this awesome app for small businesses for FREE!
The CC Terminal iPhone app connects securely to your merchant account using the popular Authorize.net payment gateway. You can also use the app with PayPal Website Payments Pro.
The app allows you enter payment details:
Process the charge securely and email a receipt to the customer:
And even collect a signature:
HOW TO ENTER:
- Just become a fan of PrinterListings on Facebook: http://prli.st/facebook
That’s it! if you’re already a fan of PrinterListings on Facebook, you’re already entered to win!
Once we reach 50 fans, we’ll use a random number generator site to pick a random winner for the prize. The winner will receive a promo code for the Innerfence CC Terminal app that they can redeem in the iTunes App Store.
PrinterListings.com is an easy way to find, rate and review custom t-shirt printing businesses. Find a t-shirt printer or list your business today!
PrinterListings.com is a business directory for custom t-shirt printers (screen printers, embroiderers, heat transfer specialists, dye sublimation printers, and Direct to Garment printers).
Our goal is to make it easier for customers to find the right printer for their next t-shirt printing job.
It’s free to get your business listed; we also have premium listing options.
To make sure we get things kicked off right, we’re launching our service in 3 phases.
Phase 1: Beta Registration – Custom T-Shirt Printing Businesses are encouraged to add their company information to our directory.
Phase 2: Alpha Registration – customers are encouraged to share photos and experiences with printers they’ve used
Phase 3: Tell the world about PrinterListings.com 🙂
To see how to get your printing business listed at PrinterListings.com, please watch this quick 2 minute video or follow the 3 steps listed on the registration help page.
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