Broken Arrow Wear
  • 3.25 Stars

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Broken Arrow Wear
4133 Merle Hay Rd
Des Moines, Iowa 50310

Custom t-shirt printing and embroidery. Shirts, hats, sweatshirts, visors. Free art services by talented artists, proof ready in 24 hr. Free shipping in the US. Bagging, tagging and fulfillment services available. 6 day turnaround after art approval.

Contact Person: Sales
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This company is outright dishonest in their business practices and claims of customer satisfaction. In my situation, the prices quoted on their website for the t-shirts I was ordering was completely incorrect (it only included the t-shirts but not the screen printing so my order ended up being double the quoted price). I ran several quotes over several days to look at different options so it wasn't a one time glitch in the system. I only found out the real price after I made a non-refundable deposit, of which I was only notified that it was non-refundable after it was paid. When I received the t-shirts, they were marked up all over the front from the screen printing process. I brought this to their attention and was told that I needed to wash the t-shirts to get that out. These are supposed to be sold as new items meaning I would have to delicately wash them and press them to try and get them to look "new" again myself. What's the point of buying a new items if you have to then clean and press it yourself to try and make it sellable. I attempted to trouble shoot these situations with their sales team and it was one excuse after another as to why they couldn't stand behind their business claims and they had no intention of trying to correct their mistakes. As soon as they get your money, you can forget about getting any decent customer service or quality product. I do not recommend using them at all!

Good quality material but bad communication between myself and representative.
When issues occur would not compromise or let you talk to a supervisor.
Sad quality artwork on expensive sweat jacket.
Website for proofing final artwork is misleading and the customer has to second guess the product will be satisfactory.

I recently went online and used their interactive t-shirt builder and then got a quote. A lady by the name of Tina got in touch with me and she was awesome. The customer service was out of this world. My artwork turnout exactly how I wanted it and the prices were exactly what I thought I should be paying. I will definitely be ordering from Broken Arrow again in the future-- You guys ROCK!

I have recommended Broken-Arrow to several people. Great product at low prices -your art department is amazing. The artist captured exactly what I wanted. Thanks!!!

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